Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use our website and tells you about your privacy rights and how the law protects you. By using the site, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Definitions

For the purposes of this Privacy Policy:

• Company (referred to as “the Company”, “We”, “Us” or “Our”) refers toSTYFECT FURNITURES TRADING L.L.C. (StyFect Curtains & Blinds), with showrooms at Malik Dawood Ahmed Mohammed Ahmed Building, Hor Al Anz, Deira, Dubai, and Greens 2 Building, Showroom #1, Al Helio 02, Ajman, United Arab Emirates.
• Website refers to StyFect, accessible from https://styfect.ae.
• Service refers to the Website.
• Country refers to the United Arab Emirates.
• Personal Data is any information that relates to an identified or identifiable individual.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
• Cookies are small files placed on your device by a website, containing details of your browsing on that site.
• Service Provider means any person or company that processes data on behalf of the Company to facilitate or provide the Service.

Collecting and Using Your Personal Data

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• City / emirate and, where asked, your area
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service. It may include information such as your device’s Internet Protocol (IP) address, browser type and version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. We use both Session and Persistent cookies for essential functionality, to remember your preferences (such as language), and to analyse how our Service is used so we can improve it. You can instruct your browser to refuse cookies; however, some parts of our Service may not function correctly without them.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor its usage.
• To contact you by telephone, WhatsApp, email or SMS regarding your enquiry, booking, quotation or service updates.
• To perform a contract — the development and undertaking of any purchase or service contract with us.
• To manage your requests — to attend to and manage the requests you make to us.
• To provide you with news and offers about goods and services similar to those you have already purchased or enquired about, unless you have opted out.
• For analysis and improvement — to understand usage trends and improve our Service, products and your experience.

We may share your personal information with Service Providers who help us operate and analyse the Service and contact you, and where required to comply with the law. We never sell or rent your personal information.

Facebook & Instagram Lead Ads (Meta)

We run advertising campaigns on Facebook and Instagram that include Meta “Lead Ads” forms. When you choose to submit one of these forms, Meta Platforms, Inc. shares the information you entered with us through our business application (“Styfect CRM”). Depending on the form, this may include:

• Contact details: your full name, phone number and email address.
• Location details: your city / emirate and, where asked, your area.
• Your answers to any additional questions on the form (for example the product you are interested in).
• Campaign metadata (the campaign, advertisement and form you responded to), used only to understand where your enquiry came from.

We use this information solely to respond to your enquiry: to contact you by telephone, WhatsApp or email, to schedule your home measurement visit, and to prepare your quotation.

Lead information is stored in our secured CRM system, is accessible only to authorised StyFect staff, and is never sold or rented to third parties. To message you on WhatsApp we use a WhatsApp Business API provider acting as our processor. Your submission of a Lead Ads form is also subject to the Meta Privacy Policy.

Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations, resolve disputes and enforce our agreements. Usage Data is generally retained for a shorter period.

Transfer of Your Personal Data

Your information may be processed at the Company’s operating offices and in any other place where the parties involved in the processing are located, which may be outside your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Delete Your Personal Data

You have the right to request access to, correction of, or deletion of the Personal Data we hold about you — including data we received through Facebook or Instagram Lead Ads. To make a request, email us at info@styfect.com or call+971 58 889 8011. Please note we may need to retain certain information where we have a legal obligation or lawful basis to do so.

Security of Your Personal Data

The security of your Personal Data is important to us, but no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13, and we do not knowingly collect personal data from anyone under 13. If you believe a child has provided us with Personal Data, please contact us so we can remove it.

Links to Other Websites

Our Service may contain links to other websites that are not operated by us. We have no control over, and assume no responsibility for, the content or privacy practices of any third-party sites. We advise you to review the privacy policy of every site you visit.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date above. You are advised to review this Privacy Policy periodically for any changes.

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